Contact Us

If you have a question about a review, a bonus term that does not read the way we described it, or a factual error you want corrected, this page explains how to reach the Non Gamstop Casinos editorial team and what to expect back. We publish research-based guides to Curaçao-licensed casinos not on GamStop for UK readers, so most of the messages we receive are about wagering rules, withdrawal timings and licensing — and those are the ones we are best placed to answer.

One thing to be clear about before you write: we are a comparison and review publisher, not a casino, not a bookmaker and not a regulator. We cannot open, close or reinstate an account, release a withheld withdrawal, extend a bonus, or intervene in a dispute between you and an operator. What we can do is explain how a term usually works, point you to the right complaints route, and correct our own pages when they are wrong.

How to reach the editorial team

Use the contact form on this site and pick the subject that fits best. Messages are read by the editorial team rather than a sales desk, and we aim to reply to genuine reader queries within a few working days. We do not publish a phone line, because almost everything we deal with needs a URL, a screenshot or a copy of the terms attached.

What you're writing about	Include this	What we can realistically do
Correction to a review or guide	Page title, the sentence in question, and the source you think is right	Re-check against the operator's live terms and amend or remove the claim
Bonus terms you can't interpret	The casino name and the full promotion terms text	Explain how wagering, game weighting and cashout caps normally apply
Withdrawal delay or KYC request	Dates, method used, what documents were asked for	Explain the usual process and direct you to the operator's complaints route
Partnership or advertising enquiry	Brand, licence details, markets served	Pass to the commercial side — it has no influence over rankings
Responsible gambling concern	Nothing personal required	Point you to independent UK support and our responsible gambling guidance

Where we earn money, and why it doesn't buy a position

Non Gamstop Casinos carries affiliate links. If you follow a link to one of the casinos listed on this site and open an account, we may receive a commission from that operator. You pay nothing extra, and no brand can buy a higher rating or a kinder write-up. When a site we have a commercial relationship with has a poor withdrawal record or a bonus cap we think is unreasonable, we say so on the page. If you ever think a review reads like an advert, tell us — that is a legitimate reason to contact us, and we would rather hear it than not.

Questions we get most often about the casinos we list

These are the recurring themes in our inbox. Rather than answer them one at a time, here is what applies across the Curaçao-licensed casinos not on GamStop that appear on this site — with the material conditions attached to the headline offers, exactly as the operators advertise them.

Betmica

Betmica sits at the top of our list because its offer structure and game range are the widest we have reviewed in this group, and it is the brand readers email about most. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, usually spread across several deposits rather than paid on one — check the minimum qualifying deposit, the wagering multiple, the per-spin bonus bet cap and the expiry window before you opt in, because a headline of that size is only reachable by depositing a great deal. The limitation worth naming: a 570% match carries a large wagering liability in absolute terms, and bonus funds of that scale are typically tied to a maximum cashout. Editorial rating 10.0 — that is our own assessment, not a customer-review score.

Kikibet

Kikibet is here for readers who want a big slots package without a multi-stage deposit ladder: 350% up to £5,555 and 300 free spins, advertised in pounds, which matters if you want to avoid currency conversion on every deposit. Free spins of that volume are usually restricted to named titles and released in daily batches, and spin winnings often convert to bonus funds with their own wagering. The drawback is that a 350% match still implies substantial turnover before anything becomes withdrawable, and game contribution rules mean table games and live dealer play typically count for far less than slots, or not at all. Editorial rating 9.9.

Betninja

Betninja earns its place by being the most legible offer of the three: £1,000 bonus and 100 free spins to all new players, a flat structure that is easier to work out than a percentage ladder. For readers new to non-GamStop sites, a simpler bonus makes it far easier to see what you are committing to. Its limitation is scale rather than terms — the package is smaller than others on this page, and a flat headline still sits behind a wagering requirement, a maximum bonus bet and an expiry date that you need to read in full. Editorial rating 9.9.

The rest of the list

• WinnerIsland — welcome bonus up to €1,000 plus 100 free spins; note the euro denomination and the conversion cost on a GBP card. Rating 9.7.
• Zombillion — welcome pack 250% up to £4,000 plus 200 free spins, advertised in sterling. Rating 9.7.
• Smash Casino — 600% up to €10,000 slots welcome package, almost certainly split across deposits. Rating 9.7.
• Nightluck — €6,400 plus 280 free spins at 805%, a multi-tier package in euros. Rating 9.7.
• CoinPoker — 150% up to $2,000, a poker-led brand rather than a slots-led one, priced in dollars. Rating 9.7.
• Rivo — slots welcome package 1000% up to €10,000 plus 25% cashback; cashback terms and caps need reading separately. Rating 9.7.
• Daytonaspin — 255% up to £4,500 plus 255 free spins in sterling. Rating 9.5.

Full write-ups for each of these sit on our non GamStop casino comparison, which is the better place to start if you are weighing them side by side.

Money questions we can answer generally

We are not given the fee schedule of every operator, so treat the following as what to check rather than what is promised. Minimum deposits at sites of this type commonly start around £10 to £20. Debit cards are the most familiar route for UK players, though card issuers sometimes decline gambling transactions to non-UK-licensed merchants. Bank transfer is usually available but slower. E-wallets are widely accepted; PayPal availability is the exception rather than the rule at offshore casinos, so verify it on the cashier page before you rely on it. Many of these brands also take cryptocurrency, which settles quickly but introduces price volatility and network fees of its own.

Two costs catch readers out most. First, currency conversion: if an account is denominated in euros or dollars and you fund it from a sterling card, you pay a conversion spread on the way in and again on the way out. A GBP account avoids that. Second, withdrawal mechanics — expect processing times measured in hours to several working days depending on method, weekly or monthly withdrawal limits, and possible fees on smaller cashouts. Identity verification (KYC) is standard, and larger or unusual wins can trigger source-of-funds checks requiring bank statements or payslips. Complete verification early; it is the single biggest cause of the delayed-payout emails we receive.

What these casinos actually offer

The catalogues on the sites above are built from the same broad categories, and knowing which is which helps when you are reading bonus terms:

• Slots — the bulk of every library, and normally the only category contributing 100% towards wagering. RTP and volatility vary title by title; high-volatility games swing hard in both directions.
• Progressive jackpots — pooled prizes that grow across a network. Frequently excluded from bonus play altogether.
• Table games — blackjack, roulette and baccarat in RNG form, usually contributing 10% or less to wagering, sometimes nothing.
• Live dealer rooms — real croupiers streamed in real time, with higher table minimums and the same restricted bonus contribution.
• Mobile play — most of these sites run in a browser rather than a dedicated app, which is worth testing on your own handset before depositing.

Sports betting alongside the casino

Several of these brands run a sportsbook beside the casino, and CoinPoker leads with poker rather than slots. Where a sportsbook exists it typically shares a wallet with the casino, so a casino bonus may lock funds you wanted for betting. Expect pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports on the larger books. Sports free bets carry their own rules — most commonly a minimum qualifying odds threshold such as 1.80 or 2.00 in decimal terms, with the stake not returned in winnings. Casino wagering requirements and sportsbook rollover rules are separate systems; never assume one clears the other.

Licensing, eligibility and what that means for you

The casinos covered here hold overseas licences, most commonly from Curaçao, and are not licensed by the UK Gambling Commission. That distinction is the whole point of this site, so we will not soften it. A UKGC licence brings GAMSTOP participation, affordability and marketing rules, and access to UK dispute-resolution schemes. A Curaçao licence does not. Accepting British customers is not the same as being authorised to serve the Great Britain market — GAMSTOP is a Great Britain scheme, and self-exclusion registered through it does not reach offshore operators.

You must be 18 or over. If you are registered with GAMSTOP, that registration exists because you asked for it; opening an account elsewhere works against the reason you signed up. Complaints at an overseas casino go first to the operator's own procedure and then to its licensing body, which is a slower and less certain route than a UK player is used to. No casino is completely safe, and no site can guarantee a withdrawal — anyone telling you otherwise is selling something. Our terms and conditions set out the limits of what we publish, and who writes it is on our about page.

If gambling has stopped being fun

If the reason you are contacting us is that you are struggling, please don't write to us first — we are a publisher and cannot provide support. GamCare runs the National Gambling Helpline free and around the clock, and the NHS funds treatment clinics across Great Britain. Blocking software on your phone and computer, plus deposit and loss limits set at account level, are practical steps that work independently of any operator. GAMSTOP exclusion periods run for six months, one year or five years and cannot be reversed once active.

How we assess the sites we list

Our ratings come from desk research, not from playing: we read published terms and conditions, check licence details against public registers, compare advertised payment methods and withdrawal timings, and log what changes between checks. Findings on this page reflect information verified as at 26 September 2026 and can change without notice — operators revise bonus terms frequently, so always read the live terms on the casino's own site before depositing. We do not claim to have tested deposits or withdrawals, and where something is unresolved we say so rather than filling the gap. Commission never affects position.

Before you send your message

Include the page, the casino and the exact wording you are querying, and you will get a more useful answer faster. If your issue is with an operator rather than with us, send it to their support team and keep a record of the dates and responses — that record is what a licensing body will ask for. And if you spot something on this site that is out of date, we would genuinely like to know; corrections are the most useful mail we get.